Terms and Conditions
Purchase Conditions and Return Policy
- Orders will only be accepted with shipping destinations on the Iberian Peninsula and Balearic Islands. We do not currently provide service to the Canary Islands, Ceuta and Melilla.
- Delivery time is 4 weeks. You will receive an order confirmation email with the anticipated delivery time.
PAYMENT AND PROMOTIONS
Payment can be made upon completing the purchase with the available method that you choose. You will have the option to pay through PayPal, using any credit card or through payment instalments through Sequra. We work with the most secure protection systems and SSL certification of the domain.
You can contact us by calling +34 96 150 29 50 or writing to email@example.com. We will respond within a maximum period of 48 hours.
The user accepts their liability for the correct use of the website. This liability extends to making correct use of the website for legally valid purchases and queries. The user also commits to facilitate accurate and licit contact details and not to make any false purchases. The user declares to be over the legal age and to have legal capacity to enter into contracts through this website.
OTHER LEGAL REGULATIONS
These conditions and all documents that are expressly referred to herein conform the entire agreement existing between the user Sillerias Alacuas S.A., with regards to the purpose of purchase and replace any other pact or agreement established verbally or in writing between the parties.
The contracts for purchase of the products will be subject to Spanish legislation. Any issue related to the same will be subject to the jurisdiction of the courts of VALENCIA.
The user avails of official complaint sheets that can be requested from firstname.lastname@example.org. Furthermore, if the celebration of this purchase contract between Sillerias Alacuas S.A. and the user leads to any controversy, the user as a consumer can request an extrajudicial agreement in accordance with the EU REGULATION 524/2013 of the European Parliament on disputes related to consumption. This method can be access through here.
In the order confirmation, you will see an estimated shipping date which is when your new acquisition will arrive at your home.
The shipping costs are included in the price of the product for shipments to the Iberian Peninsula. We currently are not shipping to the Canary Islands, Ceuta or Melilla.
We are working on this. When this service is available, we will announce it.
The deliveries are made to the entrance of the building.
Regarding assembly, in the case that assembly is required, the product will include the instructions necessary for the same. The products have been designed for easy assembly, so that you can assemble them yourself without the need for professional help.
PRODUCTS AND STOCK
If you have ordered several items with different delivery dates, your order will be grouped together so that it is all delivered on the same day.
MAKE A RETURN
1. To make a return, simply send us an email to email@example.com with the following data:
- Full Name
- Order number
- Reason for return
2. In the period of 24-72h, the returns team will contact you to manage the collection.
3. The item must reach the warehouse in perfect conditions with the same packaging and in the same conditions within the established returns period which is 14 days from receipt of the item for standard items.
*Personalised items cannot be returned.
*Personalised item: any item created with fabrics/leathers, wooden finishes or metal colours from our designer.
COST OF RETURN
The cost of the return will depend on the item purchased and the location of the customer (it will be subtracted from the amount to be refunded).
The standard time period for returning items is 14 days from receipt of the order.
Returns of the *personalised items will not be accepted.
*Personalised item: any product created with fabrics/leathers, wooden finishes or metal colours from our designer.
The refund will be made once the items reach our warehouse and after we have verified that the product returned is the same one that was purchased and is in the same conditions as when it was delivered.
We do not accept liability for packages sent with a different transport company, products that do not belong to Capdell or for the sending of items that have not previously been notified through the returns form.
The refund will always take place with the same payment method as was used for the purchase. The refund is processed at the time that the return is approved by our returns team and will be effective in a period of 4 to 6 days. This term may vary depending on the payment method used or depending on the specific conditions of your bank.
DEFECTIVE OR ERRONEOUS ITEMS
If you have received a defective or erroneous item, contact our Customer Service team through the email address firstname.lastname@example.org stating:
- Full name
- Order number
- Reason: Defective or erroneous item
In order to offer you the best solution, we need a photograph of the item delivered that shows the defect. For erroneous items, send us a photo of the item tag as well. Wherever possible, we will offer a replacement for the item.
The models manufactured by Capdell have a warranty of FIVE years from the date of invoice, provided that the customer makes suitable use of the product. This warranty covers the manufacturing and material defects, not including the damages caused by incorrect use, negligence, breakage in transport or the usual ageing and wear of the materials.
The warranty does not cover elements that are owned by the customer, such as leathers, fabrics or other materials.
This warranty is included in the provisions of Law 23/2003 of 10 July.
CAPDELL RESERVES THE RIGHT TO MODIFY THE MODELS OR PART OF THE SAME WITHOUT PRIOR NOTICE.
Quality and environmental policy
The quality and environmental policy detailed below must be considered an orientation for everyone who works at CAPDELL, covered by Management. Also, CAPDELL’s objective is for the quality and environmental impact of the products and services that it offers to be a true reflection of the expectations and demands of each customer in order to achieve sustained short-term and long-term success of the company.
CAPDELL’s Quality policy establishes, declares and assumes the following terms:
At CAPDELL, quality has always been a priority for the company. Our over 50 years of experience and the recognition and prestige of the brand in international markets bear witness to the company’s correct quality policy throughout these years. Currently, CAPDELL produces over twenty lines of chairs, armchairs, couches and tables with aesthetic and functional characteristics that are suitable for satisfying the specific needs of both homes and public places such as hotels, restaurants and offices, for example.
In the same way, a commitment to the protection of the environment has been established, including the prevention of contamination, the sustainable use of resources and the protection of biodiversity in the ecosystem, among others.
Our priority is to satisfy the needs of our customers thanks to flexible and efficient management, adapting, insofar as possible, to any need or requirement.
CAPDELL’s objective is for the quality of the products and services that it offers to be a true reflection of the expectations and demands of each customer in order to achieve sustained short-term and long-term success of the company.
The final quality of the manufactured product is the consequence of the scheduled and systematic actions for prevention, detection, correction and continuous improvement applied to the Quality and Environment Policy including the improvement of performance.
We inform our customers of the new items, offers and catalogues, whether through the work of commercial personnel or through post, email, website and social media. We are always open to new methods of efficient communication with the customer.
The quality and protection of the environment are common objectives that are applicable to all areas of the organisation.
The application of this quality and environmental policy demands the active integration of the entire human team at the organisation. For this reason, the Management considers the actions of motivation and training of the team to be a priority.
CAPDELL guarantees adequate maintenance of the infrastructures and equipment, and the continuous training of the human team in order to offer a product and service that is constantly evolving.
The management at CAPDELL commits to comply with and satisfy, insofar as possible, the needs of the external and internal interested parties, as well as the legal and regulatory aspects that are applicable at any given time.
The quality and environment policy is appropriate for the purpose and context of the company, which includes the environmental impact of the products and services generated, a profound respect for nature, etc.
This policy provides a framework in order to establish the environmental objectives and includes the commitment to the protection of the environment.
You can download the PEFC, ISO9001 and ISO14001 certificates in the section Certificates.